For the purpose of freight claims, you must note any discrepancy (e.g. When receiving your order from a carrier, please check for damages and count the pieces. Please note that Horizon will not accept returned products with store labels or price tags affixed. All returned products must arrive at Horizon in saleable condition. If returned goods are not Horizon’s responsibility, freight charges for the return are at the customer’s expense and a 15% restocking fee will apply. Goods cannot be returned for credit after 30 days from delivery date. Horizon will not accept products returned to our warehouse without prior approval. Please quote the invoice number when making your claim and obtain approval before arranging a return. In-house credit financing is available upon request of a credit application.Ĭlaims requests must be reported to our Claims departments ( or within two (2) business days of receipt of goods. Customers picking up orders can pay by Visa, MasterCard or Interac (debit card). We accept Visa and MasterCard as payment at the time of ordering by phone. Please see Carrier Information below for order deadlines by region if you would like to co-ship Horizon Grocery and Horizon Wellness orders together. Please do not leave orders in any voice mailbox. Wellness orders placed by Noon Pacific Time will be picked up, delivered or shipped the next business day. Grocery orders placed by 4:30PM Pacific Time will be picked up, delivered or shipped the next business day.
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